Cancellation and refund policy

This policy applies to fees paid to Flavinsa Education (Flavinsa Coaching Centre) for live online classes, whether paid online through Razorpay or by bank transfer.

Free demo class

The demo class is free. Nothing is charged, so there is nothing to cancel or refund.

Cancelling classes

• You can stop one subject or all classes at any time. Tell us by email at billing@flavinsaedu.in or support@flavinsaedu.in, or through the Support page in your portal.
• If you tell us before the next month starts, no fee is charged for that month. An invoice already issued for it is cancelled.
• There is no cancellation fee and no notice period.

Refunds when you leave mid-month

If a student leaves during a month, we refund the fee for the classes remaining in that month on a pro-rata basis. For example, if 20 classes were planned in the month and 8 have taken place, we refund 12/20 of that subject’s monthly fee.

Classes we cancel

• A class missed by the teacher is made up in the same week.
• If we cannot make it up, or we close a batch, we refund the classes not delivered in full.

Duplicate and failed payments

• If you pay the same invoice twice, we refund the extra payment in full.
• If money left your account but the payment failed, the bank or Razorpay usually reverses it automatically within 5 to 7 working days. If it doesn’t, write to us with the payment reference and we’ll sort it out.

How and when refunds are paid

• We confirm every refund request within 2 working days.
• Approved refunds are started within 7 working days and paid back to the original payment method (the same UPI ID, card, bank account or wallet). For bank transfers, we pay back to the account the fee came from.
• After we start a refund, banks usually take 5 to 7 working days to show it in your account. International cards can take longer.
• Refunds are paid in the currency you paid in. We don’t charge a fee for refunds; any currency conversion difference set by your bank or card is outside our control.

What isn’t refunded

• Classes that already took place, including classes the student missed.
• Months that have fully ended.

Questions

Write to billing@flavinsaedu.in with the invoice number. You’ll find our other contact details on the contact page. See also our terms and conditions.

Last updated: 30 October 2026.